Refund policy
At CLEANR, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we offer a flexible return policy based on the time since delivery.
Product-Specific Policies: This policy applies to all CLEANR products unless a specific product has a separate return policy, warranty, or guarantee. Where applicable, product-specific terms take precedence over this general policy. Please refer to individual product pages for additional details.
General Return Conditions
To be eligible for a return, the product must be:
- Unused and in its original condition.
- Returned with all original items included in the shipment (e.g., components, accessories, manuals).
- Accompanied by valid proof of purchase and the original packing slip.
Returns that do not meet these requirements may not be accepted, except as required by applicable law or a product-specific policy.
Return Windows and Terms
Within 14 Days of Delivery
- Return Eligibility: Unused products.
- Shipping Fees: Covered by CLEANR through a prepaid return label.
- Customer Responsibility: Include all original items, proof of purchase, and packing slip.
15–30 Days from Delivery
- Return Eligibility: Unused products.
- Shipping Fees: Responsibility of the customer.
- Customer Responsibility: Include all original items, proof of purchase, and packing slip.
31–60 Days from Delivery
- Return Eligibility: Unused products.
- Shipping Fees: Responsibility of the customer.
- Restocking Fee: 15% of the original product price will be deducted from the refund.
- Customer Responsibility: Include all original items, proof of purchase, and packing slip.
Additional Terms
- Non-Returnable Items: Products that have been used, damaged through improper use, or returned without required documentation may not be accepted and may be returned to the sender at their expense, subject to applicable product-specific policies and consumer rights.
- Refund Method: Approved refunds will be issued to the original payment method within 5–10 business days after receipt and inspection of the returned product.
- Return Initiation: To initiate a return, contact CLEANR Customer Support at support@cleanr.life to receive return instructions and, if applicable, a prepaid return shipping label.
Contact Us
CLEANR Inc.
11201 Cedar Ave., Suite 708
Cleveland, OH 44106
support@cleanr.life